Last updated: 27 November 2022
Standard Shipping can take anywhere from 3-21 business days depending on where in the world it is going. If you have not received your shipped order after 21 business days please contact us immediately. We will always provide you with a tracking number, but please note we cannot guarantee international deliveries as we have no means of tracking Standard packages internationally. With this shipping method, your package will always fit the international postbox slot size unless otherwise indicated.
Insured Shipping can take anywhere from 3-21 business days depending on where in the world it is going, although it is nearly always quicker than Standard Shipping. Please note that this shipping method requires a signature from the receiver upon delivery. If you refuse the package because you do not want to give a signature, we will not resend or refund your order. If you have not received your shipped order after 21 business days please contact us immediately. We will always provide you with a tracking number, but please note we cannot guarantee international deliveries as we have no means of tracking standard parcels internationally. If your insured package is deemed lost or stolen by the national post services, an insurance claim will be filed and your order will be resent.
NOTE: if your country is not on the approved list for Insured postal services, we will contact you to find another way to send it discreetly. However in such case it is NOT insured, only discreetly packed. Contact us directly if you have questions.
Discreet Shipping is a combination of Standard Shipping and an extra discreet packaging method which includes freebies and gifts. It can take anywhere from 3-21 business days to arrive depending on where in the world it is going. If you have not received your shipped order after 21 business days please contact us immediately. We will always provide you with a tracking number, but please note we cannot guarantee international deliveries as we have no means of tracking standard parcels internationally. Contact us directly if you have questions about this method. With this shipping method, your package will be too large to fit the international postbox slot size.
All shipping costs are non-refundable. Please make sure your delivery address is correct and completed in full before submitting your order. If we have already emailed you a shipment confirmation for your order, it is not possible for us to correct any wrong information. If your order is returned to our office we will resend it (re-shipping charges apply). If your order is not returned to our office we take no responsibility and we will not be able to resend or refund it under any circumstances. We send out shipments on Monday of each week, or in case of bank holiday we will send on the first possible work day of the week.
Here at Staff Selects, we would like to do everything in our power to keep our customers happy. However in order to keep consistent the guaranteed high quality of our products available, we do not allow returns or exchanges on any perishable products (such as seed souvenirs) as we can not be certain of what happens to an order after it leaves our warehouse. However, if you would like to return any non-perishable product(s) within 14-days of receipt, please do not hesitate to contact us and we will do our utmost best to help you.
In the unlikely event that your product(s) are damaged/faulty upon receipt, replacements are possible if the following conditions are met:
- First, contact us by phone or e-mail within 5 business days of the completed delivery date of the product(s).
- Please detail which products(s) are damaged/faulty and include photos of the damaged/faulty product(s), including packaging.
- If we approve the requested replacement(s), you will receive a confirmation email with the updated status of your order.
- We will then prepare free replacement seeds for you, to be sent to the original shipping address only. Shipping costs for the replacements are at the customer’s expense, however we will include some freebies to offset this.
Once the payment has been made, the sale is finalized and no changes can be made. This includes all bank transfers and credit card orders. If you placed or received an order and changed your mind we will not refund it. If you have an error on your order we will try our best to work with you, but we may not be able to fix it before it is shipped out. We will only refund a credit card order if we, or the credit card processor, have caused the situation.